Ops Inbox Triage Pilot

When: Your shared customer inbox (e.g., info@, sales@) is a bottleneck, with manual sorting and repetitive replies.

Get: An automated system to classify incoming emails, route them, and draft standard replies.

Timeline: ≤ 2 weeks (Cap: 16–20h)

Success: Faster first-response times and fewer hours spent on manual email administration.

Signals this is for you

A critical shared inbox is managed by one person, creating a single point of failure.

Your team wastes time writing the same answers to common questions again and again.

Response times slip during busy periods, leading to missed opportunities or unhappy customers.

What we do

Analyse your recent email history to identify common enquiry types (e.g., quotes, support, new orders).

Configure your automation platform to tag and route emails automatically to the right person or team.

Create and implement up to 5 templated replies that can be drafted automatically for approval.

What you get

A live, automated email triage workflow for one shared inbox.

A library of 5 ready-to-use reply templates for your most common enquiries.

A runbook for your team on how to use the new system.

Scope cap and boundaries

Cap: <= 20h; includes setup for one inbox and up to 5 classification rules/reply templates; excludes full auto-sending of replies.

Prerequisites

Admin access to your shared inbox (e.g., your company email suite).

Subscription to your automation platform (we can advise).

ALL SKILLS, £40/hour

Avoid unexpected expenses and gain financial predictability with our flat rate.

SCHEDULE A CALL NOW

FAIR FLEXIBLE PARTNERSHIP: A BETTER WAY TO BUILD

No minimum hours

No hidden costs

Regular budget updates

Work matches your needs

Pay only for hours used

Budget setting option

Monthly billing

Pause or cancel anytime

WE’RE DIFFERENT

All Skills Under One Model

Our expertise spans strategy, engineering, data, and design — and you can draw on any of it under a single, transparent structure. No silos, no separate agreements, just one fair way of working that makes access to talent clear and consistent.

That way you can plan with confidence, knowing expert help is always available and never complicated.

Set Your Budget or Pay As You Go

Need a quick fix or longer-term support? With our pay-as-you-go model, you get the help you need without being tied to a retainer. Prefer more certainty? Set a budget that works for you.

Either way, you’ll have full visibility from the start. No surprises, just support that aligns with your goals and resources.

Ever-Present Account Manager

Think of us as an extension of your team. We’re ready to answer questions, solve problems, and move work forward. Message us on chat, email, or directly in your shared docs.

No ticketing systems. No generic inboxes. You get a named contact who knows your stack, your priorities, and your preferred way of working.

Switch Us On and Off

Our open-ended contract means you can pause or restart whenever you choose. We keep your context, codebase, and documents ready so you can pick up without missing a beat.

Many clients step away for months and return seamlessly — because we build relationships designed for the long run.

Work We’ve Done

• Cut dev time by 60% for a professional services firm by decoupling the UI and backend for faster updates and a mobile-first redesign. Read More
• Saved 40% annually for a tech-driven services business by replacing a full-time dev team with on-demand specialists. Read More
• Enabled near real-time financial reporting for a services firm by automating manual entry and eliminating spreadsheets. Read More
• Unified two customer platforms for a B2B provider, reducing 320 maintenance hours annually and improving client experience. Read More

Wondering if our Ops Inbox Triage Pilot is the right fit to clear roadblocks and drive progress? Let's talk through your questions and explore how we can support your business goals.