Case study
MODERNISING AN E-COMMERCE SITE’S PAYMENT PLATFORM
An industry-leading UK business faced significant challenges with its outdated payment system, which was fully integrated into its customer portal. This monolithic design created a host of issues whenever the payment gateway encountered problems, directly affecting the customer portal’s functionality.
About the project
Challenge
Outdated UI Technology
The client was using old tools and frameworks that were no longer supported or optimised.
Strong Coupling Between Frontend and Backend
Any changes to the backend required corresponding updates to the frontend, and vice versa, leading to costly and error-prone site modifications.
Limited Flexibility For System Improvements
The inability to refactor backend components without redesigning the user interface increased the time, effort, and cost of enhancements.
Significant Technical Debt
Up to 60% of the development team’s time was spent fixing and maintaining the outdated UI, leaving little room for innovation.
Solution
Delivered within 1 Month
After evaluating the company’s requirements and possible solutions, we proposed developing middleware to decouple the payment gateway from the customer portal. This allowed for seamless integration of multiple payment providers, enhancing flexibility and reducing risks.
Results
20%
Increase in page views
22%
Increase in renewal rates
64%
Decrease in maintenance costs
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