Case study

A Smarter Approach to a Full-Time Tech Team

A fast-growing small business had a full-time in-house development team, originally hired to build a core software product. However, once the project was completed, the team remained despite a declining workload. While the business owner valued having tech expertise, she started questioning whether maintaining a full-time team was the best use of resources.

About the project

Challenge

Work for work’s sake

With no major projects in the pipeline, developers found ways to keep busy—often building features that weren’t critical to the business. This led to unnecessary complexity and growing technical debt.

Escalating costs

Salaries, benefits, and overheads for a full-time tech team became a significant financial burden, with little return on investment.

Loss of agility

What had started as a lean, fast-moving company was now weighed down by a bloated development function, making it harder to pivot and prioritise real business needs.

Compounding maintenance issues

New, non-essential features created by the idle team required ongoing maintenance, increasing dependency on additional resources without driving real value.

Solution

DELIVERED IN SIX WEEKS

We worked closely with the business to reassess their development needs. Instead of maintaining a full-time in-house team, we introduced a flexible tech support model, providing our expert developers on demand. This allowed the business to access top-tier technical expertise without unnecessary overhead.

Results

A leaner, more efficient operation

The company eliminated redundant work and focused only on development efforts that aligned with their strategic goals.

Significant cost savings

Transitioning to an on-demand tech model reduced development expenses by 40% annually, freeing up budget for growth-focused initiatives.

Increased agility

Without an idle team to manage, the business could move faster, adapting to market changes and prioritising only essential development.

Lower technical debt

Redundant and unnecessary features were phased out, simplifying the product and reducing long-term maintenance costs.

Access to expertise when needed

With our support, the business could scale its tech capabilities up or down as required—without carrying the burden of a full-time team.

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